Question 1

Why Choose Us?

Accepted Answer

If the intrinsically safe explosion-proof products provided by Beijing Dorland have quality problems, they can be returned and replaced within seven days, with a one-year warranty for non-human reasons.
When customers encounter use problems, they can contact customer service for online guidance, contact and mail back within after-sales maintenance working hours, and solve the problem within 10-15 working days.

Question 2

Summary of Common Failures and Troubleshooting Methods for Deland Safety Explosion-proof Mobile Phone

Accepted Answer

Fast power consumption and short standby time

Reason analysis:

1. There are many programs running in the background;

2. High screen brightness;

3. Turn on Bluetooth, GPS, WIFI and data connection, etc.

4. The high usage of smartphones is also an important reason for the short standby time.

5. Battery aging or battery failure

Terms of settlement:

1. The main interface presses HOME key to call up the most recently run program, and slides out of the background running program;

2. Decrease the brightness of the screen appropriately;

3. Turn off Bluetooth, GPS, WIFI and data connection when not in use;

4. Accept the common phenomenon that smartphone batteries are charged once a day (mobile phones with small battery capacity do not have to be charged every day). One reason is the characteristics of smartphones themselves, the other is because we have a much higher frequency of smartphones than functional ones.

5. Please return to the factory for inspection and repair

The phone is too laggy and slow to respond to when used for some time

Reason analysis:

1. Viruses in mobile phones;

2. There are too many programs running in the background or too many garbage files running in the memory cache of the system;

3. Store too much data or install too many applications, resulting in too little remaining storage in the system; Or the application produces too much "program data".

Processing method:

1. Install mobile phone antivirus software to kill virus;

2. Method 1: HOME key calls up the most recently run program and slides out of the program. Method 2: Restart the mobile phone. Method 3: Restore factory settings (mobile phone data needs to be considered in advance for backup);

3. Delete some data or uninstall some applications; Clean up garbage files (data) generated by applications through third-party management software.

Cell phone crash

Reason analysis:

1. There are too many programs running in the background, which occupies too much running memory, causing the system to jam or even crash;

2. Viruses in mobile phones;

3. Too much data is stored on your mobile phone or too many programs are installed.

Processing method:

1. Exit some programs running in the background, quickly call out and exit the most recently run programs through the HOME key;

2. Install anti-virus software to kill virus;

3. Delete and uninstall some data and procedures.

SIM not recognized by mobile phone

Reason analysis:

1. The SIM card is not properly placed;

2. SIM card is too old;

3. The SIM card slot is damaged;

4. Hot-plug SIM card for mobile phone.

Processing method:

1. Try reinstalling the SIM card;

2. Wipe the metal chip clean with an eraser. If it cannot be solved and other SIMs can be read, a new card is recommended.

3. If the SIM card slot is damaged, it is recommended to return to the factory for repair.

4. When you plug in the SIM, please do it when the mobile phone is off.

Touch screen is not sensitive

Reason analysis:

1. Touch screen is not sensitive when charging

2. System Software Reasons

Terms of settlement:

1. It is recommended to use the original charger and try not to use your mobile phone when charging

2. Shut down and restart or restore factory settings on the premise of backing up good data, or cannot solve the problem of recommending factory return for inspection and repair.

The phone does not turn on or does not respond to charging

Reason analysis:

1. Mobile phone crashes

2. Mobile phone is out of power

Terms of settlement

1.2.The problem can exist at the same time, please reset your mobile phone to see if it can be turned on later. If not, charge the phone for at least half to more than an hour, and reset to see if it can be turned on, or not recommend going back to the factory for inspection and repair.

Note: Multi3 has problems such as slow response of dead screen, you can unplug the battery and turn it on again.

XPAD_ 01 reset, you need to hold both the reset key and the switch key for about 10 seconds to see if you can

Turn on.

XPAD_ 07 can be directly trimmed out of the battery to reinstall and power on.

EX_ 06 reset can press the switch key for about three seconds.

Multi6 Multi8 mobile phone itself has reset button, press and hold the reset button for about 3 seconds.

When eMate60 reset, you can press the switch key for about three seconds.

You can press the switch key for about three seconds for Xtalk i60 reset.

Ex Tablet 06 reset can press the switch key for about three seconds.

Note: Remove the battery in a safe area.

Question 3

Dorland mobile phones and tablets and other products return and repair policy

Accepted Answer

The after-sales policies of Dorland mobile phones, tablets and other products fully respect the rights and interests of consumers, provide consumers with a full range of service guarantees, and agree with consumers that Dorland will provide corresponding after-sales services for products with quality problems within 7 days and warranty within one year.
1、 Description of three guarantee period
Dorland company promises to return and exchange products with quality problems within seven days and guarantee them within one year.
1. Dorland mobile phones, tablets and other products take the delivery time as the main basis for judging the starting time of the three guarantees;
2. For products that meet the exchange conditions and are replaced within the exchange period, the three guarantee period shall be recalculated. If the bare metal is replaced, the three guarantee period of the bare metal is recalculated, and other accessories are calculated according to the original three guarantee period;
3. If the last day of the three guarantee period is a legal holiday, the next day of the holiday shall be the last day of the three guarantee period.
2、 Logistics fee
The express fee sent by Dorland shall be paid by federan, and the express fee sent by consumers shall be paid by consumers. If you need to buy accessories, you need to buy 100 yuan free mail.
3、 Return and exchange policy
1. Return for quality problems on the 7th
Dorland promises to you that if the product has functional failure or quality problems within 7 days from the next day of the product's proper delivery, Dorland can choose to return the product with quality problems within 7 days after returning it to the factory for testing and confirming that it is a non-human product quality problem.
2. 7 quality problem replacement
3.Dorland promises to you: if the product has functional failure or quality problems within 7 days from the next day after the product is put into operation, Dorland will return to the factory for testing and confirm that it is a non-human product quality problem, and we will replace it for you free.
4. Maintenance policy
Dorland promises to you: within one year from the delivery of mobile phones, tablets and other products, if the product has functional failures or quality problems, Dorland will return to the factory for testing and confirm that it is a non-human product quality problem, and we will repair it for you free.
4、Under the following circumstances, you will not be able to provide free maintenance services, and you need to pay the corresponding fees to enjoy the maintenance services of Trane:
1. The product exceeds the warranty period;
2. Dismantle, repair and refit (including hardware or system software modification) without the permission and authorization of Trane;
3. Failure to operate according to the instruction manual or connect non Dorland accessories, resulting in damage or abnormal function of the mobile phone;
4. Product failure or damage caused by accident or human factors (including flooding, cracking, falling, burning of printed circuit boards and functional devices, etc.);
5. Wear, cracking, breaking, hole breaking, scorching and desoldering of shell components other than touch screen caused in use;
6. Product failure or damage caused by force majeure (such as earthquake, fire, lightning, voltage instability, etc.);
7. Using pirated software or infected with viruses to cause damage;
5、 Precautions
1. When returning goods, consumers should return the product itself and accessories (including packaging, accessories, etc.);
2. Consumers should ensure that the returned products and relevant accessories (attachments) (such as chargers, data cables, instructions, etc.) are complete, and maintain the original quality and function, without damage, contamination, etc., without appearance use traces that are difficult to restore to the original state, and unreasonable personal data use traces;
3. The outer package of the product is an integral part of the product, and it should be complete without serious damage or contamination when returned. "Outer packaging" refers to the original packaging (minimum sales unit) of the manufacturer, excluding the packaging re packaged by the logistics service provider;
4. Please back up your personal data in advance before applying for after-sales service. Your personal data may be lost during the maintenance process, and Dorland will not be responsible for the damage and loss of your personal data during the maintenance process.

Q Why Choose Us?

Summary of Common Failures and Troubleshooting Methods for Deland Safety Explosion-proof Mobile Phone

Dorland mobile phones and tablets and other products return and repair policy

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